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Water and Sewer Utilities

Water and Sewer Utilities

Public Notice

CITY OF NEWARK

Department of Water & Sewer Utilities

Possible Water Pressure and Water Quality Changes

From June 23, 2016 to July 8, 2016

 The City of Newark, Department of Water & Sewer Utilities will be performing maintenance work on the Belleville Surge Tank beginning June 23, 2016. This tank provides water to the Newark Wanaque distribution system, which includes Newark’s East Ward, part of the North Ward, the Airport, the Seaport and the City of Elizabeth. THE WATER SUPPLY WILL NOT BE INTERRUPTED, however we expect minor water quality and pressure fluctuations from June 23 to July 8, 2016.  During this process, several transmission system valves will be operated resulting in flow and pressure changes.  This may also result in a discoloration of the water.

If you experience any loss of pressure or water quality change, please contact our 24 hour Customer Service at 973-733-3654 or 973-733-8411.

 The Department of Water & Sewer Utilities is committed to providing residents and business customers with the highest quality, superior tasting water, in the most efficient and cost-effective manner while meeting and exceeding all state and federal regulations and to ensure the collection and delivery of sewage generated in the city to the designated sewerage treatment facilities and the collection and handling of stormwater and combined sewage to protect the waterways from pollution.

 

We pledge, as funding and staffing allows, to protect the Utilities’ investments by ensuring and maintaining the integrity and security of the City of Newark’s water and sewer infrastructure. In addition, with upgraded technology and proper training, we will provide accurate and responsive utility billing, fiscal accountability and improved customer service. All of our customers and the public will be treated with the courtesy and respect they deserve.

It is our goal to be the best publicly owned water purveyor in the nation.

About the Director:

The Department Director, through the divisions, directs and supervises the functions and activities for the design, construction, condition and performance of the City’s water, sanitary and storm sewer systems and develop and maintain methods to account for water consumption and sewer usage and the implementation of revenue collection systems related thereto, in order to maintain the self-liquidating requirements of both the Water and Sewer Utilities.  The Director’s Office provides leadership, fiscal accountability and administrative oversight to the divisions.

Director’s Office
920 Broad Street
Room B-31F
Newark, NJ 07102

Water and Sewer Rates

Pursuant to Revised General Ordinances 6PSF-A (S) and 6PSF-B (S), effective March 2, 2015, Water and Sewer rates increased as adopted by the Municipal Council on February 10, 2015. The bill you receive in April will reflect these new rates.

Why are my water and sewer rates being increased?

The City of Newark’s Water and Sewer system dates back to the 1880s.   Although it is an old system, it is an effective one. Newark ranks as having one of the best quality, best tasting water in the State of New Jersey. Various independent engineering studies have shown that over the next ten years, the City will need to make improvements to the system, totaling approximately $450 million, in order to continue to efficiently supply its residents with quality water. Major improvements are needed in each of the City’s wards. Some of these projects and improvements are mandated by the Environmental Protection Agency and the Department of Environmental Protection so that our water supply and sewer collection system meet federal and state regulations.   The Mayor, Municipal Council and the Department plan to implement infrastructure and operational changes and upgrades that will provide the most improvement to the water and sewer system with the greatest benefit to the City and its residents.

The City’s water and sewer rates, before the increase, were considerably lower than those of surrounding municipalities. The former rate structure was not sufficient to cover the costs of the necessary improvements. The moderate increase to the water and sewer rates will cover the infrastructure projects and improvements.

 

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 Questions: waterandsewer@ci.newark.nj.us


 

Division of Billing and Customer Service
920 Broad Street, Room 117
Newark, NJ  07102

To serve our customers professionally and courteously, earning their trust by providing a quality experience each and every time. We will continually strive to improve our delivery of services in order to exceed our customer’s expectations.

Division of Water Supply
239 Central Avenue
Newark, NJ  07103

The mission of the Division of Water Supply is to deliver a continuous supply of safe, high quality and good tasting water for individuals and industry. This water shall meet and exceed the requirements of the New Jersey State Safe Drinking Water Act.

We will provide an adequate supply of water for fire protection to ensure the safety and quality of life of our residents and businesses.

Division of Sewers
239 Central Avenue
Newark, NJ  07103

The mission of the Division of Sewers is to collect and convey sanitary sewage to the appropriate wastewater treatment facilities. The Division will endeavor to meet the challenges of controlling storm drainage and combined sewer overflows to reduce negative impact on our environment.

Payment Options

*NEW*

Try our new online Water and Sewer Utility Payment System. Through our secure site, you can pay all or part of your bill with an e-check, credit or debit card for a small convenience fee. Simply click on the link below and follow the instructions:

Online Water & Sewer

By Mail

Make checks payable to: City of Newark Water Department
Send to:
City of Newark Water DepartmentPayment Dropbox
920 Broad St.
Rm. 117
Newark, NJ 07102

In Person

Residents can pay in person by cash, check, money order or credit card at the Water Department office in City Hall:
920 Broad
Rm. 117
Newark, NJ 07102
Checks and money orders are payable to: City of Newark Water Department

 

 

Pay your water and sewer bill 24 hours a day, 7 days a week!

In our continuing effort to better serve our customers, Water and Sewer Utility payments can now be dropped off in drop boxes conveniently located just inside the Broad Street Public and Green Street Employee Entrances of City Hall. Please enclose the bill and include the account number and property address on your checks and money orders only. Access to the Broad Street entrance is Monday through Friday from 8:30 a.m. until 5:00 p.m. The Green Street entrance is accessible from 5:00 p.m. until 8:30 a.m., Monday through Friday, and around the clock on weekends.

Need help? Contact us during our normal work hours, Monday through Friday, 8:30 a.m. until 4:30 p.m., at 973-733-6370 or call 973-733-4311.

Important Links

Annual Water Quality Reports

Water and Sewer Tap Connection Fees

Administrative Fees

Construction Details

Specifications

Combined Sewer Overflow (CSO)

For more information about CSO please visit the New Jersey Department of Environmental Protection’s webpage by Clicking Here

 

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