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4311 Call Center

On September 10, 2008, the city of Newark launched the 4311 Non-Emergency Call Center, a consolidating call center that provides constituents with one telephone number for quick, reliable access to city services. The call center hours of operation are Monday through Friday from 7:00 am - 9:00 pm. This call center makes City government more accessible and responsive to City residents.

Our Mission

To provide effective and efficient resolution of non-emergency service concerns for the citizens of Newark.

Our Commitment:

As we continue to grow and our service increases, Newark's 4311 Non-Emergency Call Center will:

  • Manage the concerns of constituents with accountability
  • Provide quality customer service
  • Deliver with a courteous service response


The Newark 4311 Non-Emergency Call Center is designed to provide constituents with quality service and direct contact with the appropriate departments and municipal services:

Residents can request the following services through our office:

  • Garbage/recycling pick-up
  • Bulk trash pick-up
  • Snow plowing
  • Street and sidewalk repair
  • Tree Trimmings and/or removals
  • Vacant lot clean-ups

Information to have before you call:

Try to find out the address where the problem/concern is located and any pertinent contact information. This makes it easier and faster to resolve the problem when it is referred to the appropriate City department. Try to have all pertinent information concerning the issue at hand-i.e. addresses, dates, times,and a detailed description of your compliant, cross streets locations, and any additional information that you can provide.

What to expect

A service agent will answer your call. Your call will be assigned a Service Request Identification Number to be used for subsequent call and status on your request. You have the option of remaining anonymous

Residents can report the following concerns through our office:

  • Abandoned vehicles
  • Graffiti
  • Ilegal dumping
  • Pot Holes
  • Suspicious or annoying behavior by individuals or groups
  • Traffic signal problems