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Home > QLife > Community Engagement > 4311 Call Center
HELP CENTER
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JOBS PLATFORM
IN THE COMMUNITY
NEWARK GIS
Newark Geographic Information Network
Newark Master Plan
Vendor Opportunities
4311 Call Center
On September 10, 2008, the city of Newark launched the 4311 Non-Emergency Call Center,
a consolidating call center that provides constituents with one telephone number for quick,
reliable access to city services. The call center hours of operation are Monday through Friday
from 7:00 am - 9:00 pm.
This call center makes City government more accessible and responsive to City residents.
Our Mission
To provide effective and efficient resolution of non-emergency service concerns for the citizens of Newark.
Our Commitment:
As we continue to grow and our service increases, Newark's 4311
Non-Emergency Call Center will:
- Manage the concerns of constituents with accountability
- Provide quality customer service
- Deliver with a courteous service response
Purpose
The Newark 4311 Non-Emergency Call Center is designed to provide constituents with quality service and direct contact with the appropriate departments and municipal services:
Residents can request the following services through our office:
- Garbage/recycling pick-up
- Bulk trash pick-up
- Snow plowing
- Street and sidewalk repair
- Tree Trimmings and/or removals
- Vacant lot clean-ups
Information to have before you call:
- Try to find out the address where the problem/concern is located and any pertinent contact information. This makes it easier and faster to resolve the problem when it is referred to the appropriate City
department. - Try to have all pertinent information concerning the issue at hand-i.e. addresses,
dates, times,and a detailed description of your compliant, cross streets
locations, and any additional information that you can provide.
- A service agent will answer your call
- Your call will be assigned a Service Request Identification Number to
be used for subsequent call and status on your request. - You have the option of remaining anonymous
Residents can report the following concerns through our office:
- Abandoned vehicles
- Graffiti
- Ilegal dumping
- Pot Holes
- Suspicious or annoying behavior
by individuals or groups - Traffic signal problems
