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4311 Call Center


On September 10, 2008, the city of Newark launched the 4311 Non-Emergency Call Center,
a consolidating call center that provides constituents with one telephone number for quick,
reliable access to city services. The call center hours of operation are Monday through Friday
from 7:00 am - 9:00 pm.

This call center makes City government more accessible and responsive to City residents.

Our Mission
To provide effective and efficient resolution of non-emergency service concerns for the citizens of Newark.

Our Commitment:
As we continue to grow and our service increases, Newark's 4311
Non-Emergency Call Center will:

  •   Manage the concerns of constituents with accountability
  •   Provide quality customer service
  •   Deliver with a courteous service response

The Newark 4311 Non-Emergency Call Center is designed to provide constituents with quality service and direct contact with the appropriate departments and municipal services:

Residents can request the following services through our office:
  •   Garbage/recycling pick-up
  •   Bulk trash pick-up
  •   Snow plowing
  •   Street and sidewalk repair
  •   Tree Trimmings and/or removals
  •   Vacant lot clean-ups

Information to have before you call:
  •   Try to find out the address where the problem/concern is located and any pertinent contact information.   This makes it easier and faster to resolve the problem when it is referred to the appropriate City

  •   Try to have all pertinent information concerning the issue at hand-i.e. addresses,
      dates, times,and a detailed description of your compliant, cross streets
      locations, and any additional information that you can provide.
What to expect:
  •   A service agent will answer your call
  •   Your call will be assigned a Service Request Identification Number to
      be used for subsequent call and status on your request.
  •   You have the option of remaining anonymous

Residents can report the following concerns through our office:
  •   Abandoned vehicles
  •   Graffiti
  •   Ilegal dumping
  •   Pot Holes
  •   Suspicious or annoying behavior
      by individuals or groups
  •   Traffic signal problems